Frequently asked questions
Browse the questions below for quick answers about payments, security, timelines and delivery. Didn't find it? Support is online right now.
FAQ list
No questions found for . Try another term or talk to support.
Why choose Venezabr Games?
Venezabr Games has more than 5 years of experience in the digital games market. Our biggest advantage? Low prices. We compare our prices daily with the competition and guarantee more affordable prices without compromising quality. Low price isn't synonymous with poor service — our years of success prove it.
Do I need to register to buy from Venezabr Games?
We recommend creating an account on our website. This way, you can track your order history, check the status of your purchases and enjoy exclusive benefits. If you prefer, you can also buy as a guest, but some features will be unavailable.
Can I use a fake email to register?
We don't recommend it. All updates and important information about your order will be sent by email. To make sure everything goes smoothly, use your real, frequently used email address.
Can I use a fake phone number?
It's also not advisable. In some special cases, we may need to contact you to confirm important details before processing the order. Without this confirmation, your order may be canceled.
What payment methods are accepted?
We currently accept the main payment methods from Brazil and Latin America — choose whichever is most convenient for you:
- Pix
- Mercado Pago
- Binance
- Zelle
- Pago Móvil
- Nequi
- Yape
How to pay with credit or debit card?
When selecting PayPal as your payment method, you can choose to pay with a credit or debit card without needing a PayPal account. If your card is declined, we suggest contacting your card issuer's support or trying another method.
My currency isn't BRL. Can I still pay?
Yes! All payments in foreign currencies are automatically converted by your bank or card issuer at the time of purchase.
How does payment via bank transfer work?
You can request our bank details through our support. After sending the payment receipt, we validate the transaction and release your order quickly.
What is a pending e-check payment?
This method works like an electronic check. It can take 3 to 5 business days to clear, and only after that will the order be processed. We recommend faster methods, such as Pix or card.
Is it safe to buy from Venezabr Games?
Absolutely! We use SSL encryption and follow strict security standards to protect your data. Your personal information will never be shared with third parties.
Why do you call me before processing an order?
It's a security measure to ensure that the information provided is correct and that the order is delivered safely.
How long does it take to process my order?
In most cases, the order is processed within 5 minutes. For special orders, we may need additional confirmation by phone.
How long does it take to receive my item after payment?
Most digital products are delivered within 15 to 45 minutes. Special cases may require additional verification. If you have questions, talk to our support team.
The product was in stock before I purchased it, but became unavailable right after. Why?
Our stock is updated in real time. Due to high demand, this situation can rarely happen. If it does, we offer a full refund or delivery as soon as the item is back in stock.
How do I receive my game currency or item?
Delivery can be made via the game's in-game mail, direct trade (face to face), or another game-specific method. Our support team will guide you through every step.
How do I contact support?
What hours are you available?
We're available 24/7 — 24 hours a day, 7 days a week. Whenever you need us, someone from our team is ready to help you before, during and after your purchase.
Didn't find what you were looking for?
Our team is online 24/7 and responds in minutes. Reach out to us — before, during and after your purchase.
